QUESTIONS? 🤔
We got answers.
Start with the General FAQs below — or 👉 jump to Customization FAQs if you’re customizing a product — or 🌍 jump to International FAQs if you're ordering from outside the US.
General FAQs
How does personalization work? 🎨👕
Start by choosing a product, then personalize it your way:
Prefer to see it instead? Watch the quick demo 🎬 or see how it works on your phone 📱
- Upload your own image or select one of our designs
- Choose an image style (optional)
- Add your custom text — or go graphic-only if you prefer
- Customize the front, back, or both
You’ll see a live preview before checkout, so what you see is exactly what gets printed.
Just want something simple? 🧑🏻💻
You can also browse our ready-made shirt designs and just add your own quote — no image upload required.
Will I see a preview before ordering? 🧐
Yes. 👀 You’ll see a live preview of your personalized product before checkout.
That includes your image (if used), selected style, text, placement, and front/back views if applicable.
What you see in the preview is what gets printed — no surprises, no guesswork. ✅
What products do you print on? 👕
We're selective about what we print on — on purpose.
We regularly review customer feedback and comfort ratings, and we choose products that are consistently well-rated and proven to hold up over time. As better options become available, we update our lineup so your design ends up on something you'll actually want to wear. 🙂
Currently available: Custom T-Shirts — available worldwide 🌍
Coming soon for everyone: Custom Hoodies — domestic and international. We're also expanding our apparel and product lineup based on what you're asking for. Got an idea? Let us know!
Each product page includes fit and material details, so you know exactly what to expect before ordering.
Where do you ship from? 📦
We're a U.S.-based company, and everything is managed from the United States 🇺🇸.
Every order — domestic or international — is printed and fulfilled from the facility closest to you. That means faster delivery, local quality, and no package traveling halfway around the world to reach your door 🌍.
The same quality standards apply to every order, no matter where it ships from. 😇
How long does production and shipping take? ⏱️📦
Each item is made to order, just for you.
Production typically takes a few business days, then your order ships. Here's what to expect based on where you are:
🇺🇸 United States: Production 1–3 business days · Delivery 3–8 business days after shipping
🌍 International (Canada, UK, Europe, Australia & New Zealand): Production 2–5 business days · Delivery 7–14 business days after shipping
You'll receive tracking information as soon as your order ships, so you can follow it every step of the way. 🚚
Delivery windows may vary slightly depending on your location and the product you choose — but we work with fulfillment centers close to you to keep things moving as fast as possible. 😇
What is your return or refund policy? 🔄👕
Because each item is made just for you, we've got your back with a 60-day return window. 🗓️
If your order arrives defective, damaged, or incorrect:
🇺🇸 U.S. customers → we'll send a free return label plus a replacement or refund — whichever you prefer. ✅🤝
🌍 International customers → reach out and we'll work with you directly to make it right. 🤝
If it's a change of mind (wrong vibe, different size, etc.) → we accept non-defective returns too! Just send it back unworn and unwashed within 60 days. Return shipping is on you for those. 📦
Exchanges? Since everything is custom-made, we don't offer swaps — but feel free to place a new order for a different design. 🎨
To get started, email us at returns@personalizedgraphics.com — clicking that link opens a pre-filled email so you don't have to figure out what to say. 💪
Full details on our Refund Policy page. We're human, we care, and we stand behind what we make. 💪
What if I make a mistake on my order? ✏️😬
We get it — mistakes happen. 😅
If you notice an issue before placing your order, you can easily fix it in the live preview. Take a moment to double-check spelling, placement, and sides before checkout.
If you spot a problem after ordering, contact us as soon as possible at support@personalizedgraphics.com. While we can't guarantee changes once production begins, we'll always do our best to help if timing allows. 🤝
This applies whether you're ordering domestically or internationally — the sooner you reach out, the better the chances we can catch it in time. ⏱️
Are your products made to order? 👕✨
Yes. Every product is made to order, just for you.
That means your item is created only after you place your order — with your selected design, text, and customizations. This helps reduce waste ♻️ and ensures every piece is personalized exactly the way you want it.
And no matter where you are, your order is fulfilled from the facility closest to you 🌍 — so you're not waiting on a package shipped halfway around the world. Same quality, closer to home.
How can I contact you if I have questions? 💬
If you have questions before or after ordering, we're here to help. 🤝
Email us anytime at support@personalizedgraphics.com — clicking that link opens a pre-filled email so you don't have to figure out what to say.
We do our best to respond quickly and make sure you feel confident every step of the way — whether you're ordering from across town or across the world. 🌍
What if I don’t have an image or don’t know where to start? 🤔
No problem at all. 🙌
If you don't have an image ready, start with some inspiration first — it makes the whole process click:
🎨 Explore Our Styles — see the AI styles we can apply to any image
💡 Browse the Idea Gallery — real examples to spark your creativity
Once you find something that clicks, Design Your Shirt and make it yours. 🖼️
Why don’t you have reviews yet? 🆕🤝
We’re new — but not new to quality. 💪
Our early supporters are helping us grow, and we’re focused on earning your trust with every order.
So far? Zero returns — and we plan to keep it that way. 🙌
Here’s how we back that up:
✅ 60-day return window — plenty of time to decide if it's right for you 🗓️
✅ Free replacement or refund if it arrives defective, damaged, or incorrect 🤝
✅ Non-defective returns accepted too — send it back unworn within 60 days 📦
✅ Real humans on support — email us and you'll get a real person, not a bot 🙋
If you're not 100% happy, we'll make it right. That's the promise. 🤗
What’s coming next? 🤩
More than just wearables — and more than just shirts.
Custom Hoodies are coming for everyone — domestic and international. 🌍
We're also gearing up to launch mugs, tote bags, phone cases, wall art — all customizable, all made just for you.
Follow us on social or sign up for email updates to be first in line. 🚀
Got an idea for what we should make next? Let us know! We actually read every single one. 👀
Customization FAQs
How do image uploads work? 📸
You can upload your own image directly during customization. Once uploaded, you’ll be able to:
- Apply an image style (optional) 🎨
- Remove the background (optional)
- Add your own custom text (optional) ✍️
- Choose front, back, or both sides
For best results, we recommend images that are at least 1800 × 1800 pixels. Most standard photo file sizes work great.
You’ll see a live preview as you customize, so you’ll always know how it looks before ordering. 👀
What types of images work best? 🖼️
Images with a clear subject work best — especially when the subject stands out from the background.
Great results come from:
- People (single person or couples)
- Pets 🐶🐱
- Logos or graphics
- Simple objects (cars, instruments, meaningful items)
For best results, use images that are:
- Well-lit ☀️
- In focus
- Not overly busy in the background
Supported formats: JPEG/JPG, PNG, and HEIC (iPhone photos).
You can upload images directly from your phone or computer.
You’ll see a live preview as you customize, so you’ll always know how it looks before ordering. 👀
What’s the difference between “With Background” and “No Background”? 🎨
With Background keeps the original background of your image or adds a styled background as part of the design. This works great for full scenes or images where the background adds context.
No Background removes the background and focuses only on the main subject. This is ideal for clean designs, logos, or when you want the image to pop on any product color.
You’ll see both options in the preview, so you can choose the look you like best before ordering. 👀
Can I remove the background without applying a style? ✂️
Yes.
If you want to keep your image looking natural, you can remove the background without applying an image style.
This option is great for:
- Clean cutouts
- Logos
- Simple, minimalist designs
You’ll see a live preview, so you can decide whether a style or a clean cutout looks best before ordering. 👀
Are image styles saved or repeatable? ♻️
Each image style is generated uniquely, so results can vary each time and may not be recreated exactly.
However, if you find a design you love, you can save the image to your account and download it later to upload and use as-is.
Saved images are ready to upload and print with no additional changes needed.
👉 You can access your saved designs anytime in your Saved Designs section.
You’ll always see a live preview as you customize, so you know exactly how it looks before ordering. 👀
Which image style should I choose? 🎨
There's no wrong choice — it really comes down to the look you're going for.
As a quick guide:
🎨 Vector Cartoon → clean, polished, great for people, pets, and logos
✨ Soft 3D → warm and playful, perfect for pets and kids
✏️ Black & White Sketch → classic and emotional, great for portraits
🎭 Pop Art / Retro / Kawaii → bold, fun, and personality-driven
🗓️ Seasonal Styles → limited-time styles that rotate with the season — check the dropdown to see what's currently available
Want to see them in action before you decide? Explore Our Styles — real examples of every style we offer. 🎨
If you're unsure, try a couple of styles and compare them in the live preview. 👀 Trust your gut — the style that makes you smile is usually the right one. 😄
Can I add text to any image or style? ✍️
Yes.
You can add text to any image, whether you apply a style, remove the background, or keep it natural.
Text is added as a clean box quote below the image, keeping designs simple and readable. You can:
- Enter up to 20 characters
- Choose from available fonts
- Pick your font color
You’ll see a live preview as you customize, so everything looks right before you order. 👀
And if you prefer, you can also go image-only with no text at all.
Can I customize the front, back, or both sides of a product? 👕
Yes.
You can customize the front, the back, or both sides, depending on what you choose.
You’ll see a live preview as you design — and what you see is exactly what gets printed.
Before checkout, double-check the preview and your cart:
- If you see front only, that’s what will be printed
- If you see back only, that’s what will be printed
- If you see both front and back, both will be printed
No surprises — just make sure the preview matches what you want before ordering. 👀
International Order FAQs
Do you ship to my country? 🌍
We currently ship to the following regions:
🇺🇸 United States
🇨🇦 Canada
🇲🇽 Mexico
🇪🇺 Europe
🇬🇧 United Kingdom
🇦🇺 Australia & New Zealand
We're actively expanding — if your country isn't listed yet, follow us on social or sign up for email updates so you'll know the moment we do. 🚀
Are there customs fees or import duties? 📦
It depends on your country and order value. Customs fees and import duties are set by your local government — not us — and are outside of our control.
We recommend checking your country's import regulations before ordering.
Any customs fees assessed upon delivery are the responsibility of the customer. 🙏
Will prices show in my local currency? 💱
Yes! Prices are automatically displayed in your local currency based on your region. 🌍
NOTE: Mexico orders are priced in USD.
What you see at checkout is what you pay — no surprise conversions after the fact.
Are taxes included in my price? 🧾
Yes — for most international regions, applicable taxes (VAT/GST) are already included in the price you see.
For some markets (such as Mexico), taxes and duties may be assessed at the time of delivery by your local customs authority.
No surprise charges at checkout. 🌍
Why is shipping slightly higher for international orders? ✈️
International shipping involves more logistics — cross-border handling, regional fulfillment routing, and carrier fees all factor in.
The good news? Your order is fulfilled from the facility closest to you — so we're not shipping from the U.S. to your door (most regions). We keep international rates as low as possible while making sure your order arrives fast and in perfect condition. 😇